Perk Sales Terms & Conditions

These terms govern your purchase of Early Believers Crew perks from Reciprocate Technologies Pte. Ltd. (UEN: 202604313E), a company incorporated in Singapore (“RECIPROCATE”, “we”, “us”). By completing a purchase, you confirm that you have read, understood, and agree to these terms.

1. What You Are Purchasing

Early Believers Crew perks are one-time purchases of defined perk bundles tied to a specific Crew tier (Genesis, Horizon, Trailblazer, Frontier, or Legacy). They are not memberships, subscriptions, donations, or investments. Your purchase does not grant you any ownership interest, equity, voting rights, or decision-making authority in Reciprocate Technologies Pte. Ltd. or the RECIPROCATE platform.

You may purchase more than one tier and may purchase the same tier more than once. Each purchase is treated as a separate transaction with its own set of perk deliverables.

2. Eligibility

You must be at least 18 years old to make a purchase. By completing a transaction, you confirm that you meet this requirement.

3. Pricing and Payment

All prices are listed in US Dollars (USD). Payments are processed by PayPal. We do not store your payment card details. PayPal’s own terms of service and privacy policy apply to the payment transaction itself.

Prices may change at any time. The price you pay is the price displayed at the time your payment is confirmed. In the event that an incorrect price is displayed due to a technical error, administrative mistake, or system fault, we reserve the right to cancel any orders placed at the erroneous price prior to fulfilment and to notify you of the correct price. No contract is formed at an erroneous price.

4. All Sales Are Final

All purchases are final. We do not offer refunds, exchanges, credits, or cancellations once payment has been confirmed. This applies to all tiers and all perk types, including digital content, recognition placements, and future-delivery items.

If you believe a transaction was made in error, contact us at the address provided at the end of these terms.

5. What You Receive and When

Your perk bundle includes a combination of items that are delivered at different times.

Delivered after purchase (digital downloads): Digital content included in your tier — such as audiobooks, guided affirmation audio downloads, and PDF certificates — will be delivered electronically after your purchase is confirmed and you have completed the post-purchase details form. Delivery is typically within 14 days of form completion.

Delivered on the pre-launch waitlist site: If your tier includes a listing on the Early Believers section of the waitlist site, your entry will appear within 3 weeks of you completing the post-purchase details form.

Delivered after official platform launch: Perks that exist on the RECIPROCATE platform — including Crew Wall placements, digital badges, and beta tester eligibility — will be delivered within 6 weeks of the platform’s official public launch date. We will notify you by email when these perks are live.

Delivered at our discretion: Mystery Perks, social media shoutouts, personalised thank-you videos (Legacy tier), and merch discount codes are delivered at times determined by us. We aim to deliver these within a reasonable timeframe, but specific dates are not guaranteed.

Merch discounts are subject to merchandise availability. Your discount code will be issued when RECIPROCATE merchandise becomes available for purchase, and will be valid for your first merch order.

6. The Post-Purchase Details Form

After your purchase is confirmed, you will be asked to complete a form to provide the details needed to fulfil your perks. This includes, depending on your tier: your name (or the name you want displayed), a photo, a one-liner description, and a link to your profile or website.

Completing this form is required before we can deliver perks that depend on your submitted details (such as Wall placements, certificates, waitlist site listings, and shoutouts). Perk delivery timelines begin from the date you complete the form, not the date of purchase.

By submitting the form, you give your explicit consent for us to display your submitted details publicly on the RECIPROCATE platform, the pre-launch waitlist site, our social media channels, and any other locations specified in your tier’s perk description.

7. Wall Placements and Public Recognition

Wall placements and other named recognition (including About page placement for Legacy tier) are maintained for the lifetime of the RECIPROCATE platform. “Lifetime of the platform” means for as long as RECIPROCATE continues to operate as a publicly accessible platform under Reciprocate Technologies Pte. Ltd. or any successor entity.

If you ever find that your name or recognition is missing from where it should appear, contact our support team and we will investigate and restore it.

We reserve the right to refuse, remove, or edit any submitted content (including names, photos, one-liners, and links) that violates our Acceptable Use Policy, contains offensive or inappropriate material, impersonates another person, or includes content that is misleading, defamatory, or unlawful. If we remove your content for any of these reasons, we will contact you and give you the opportunity to submit a replacement.

We may update the design, layout, and format of Walls, the About page, and other recognition areas over time. Your placement will be preserved through any redesign, though its visual presentation may change.

8. Digital Content Licence

Digital content delivered as part of your perk bundle — including audiobooks, audio downloads, PDF certificates, and digital badges — is licensed to you for personal, non-commercial use only. You may not redistribute, resell, sublicense, publicly perform, or make available any digital content to third parties.

Digital badges may be displayed on your personal social media profiles, your website, and your email signature as described on the perks page.

9. Gifting

You may purchase a perk tier as a gift for another person. When you do, the recipient becomes the holder of the perks and is the person whose details will appear on Walls and in other recognition. The recipient must complete the post-purchase details form themselves and agrees to these terms by doing so.

You, as the purchaser, remain responsible for the transaction. The no-refund policy applies to you regardless of whether the perks were gifted.

10. Limited Availability

Each tier has a limited number of slots. Availability is managed at checkout. If a tier sells out before your payment is confirmed, your transaction will not be processed and you will not be charged.

11. Pre-Launch Nature of This Offering

RECIPROCATE is currently in pre-launch development. Certain perks — particularly those tied to the live platform — depend on the platform launching and operating as described. We are committed to delivering every perk listed on the perks page, and we are building toward a public launch.

If a specific perk becomes impossible to deliver in the form described (for example, due to a significant change in platform features), we will provide a substitute of equivalent or greater value and notify you in advance.

12. Chargebacks and Payment Disputes

If you have a concern about your purchase, please contact us first at the details in Section 18. We will acknowledge receipt within five (5) business days and provide a substantive response within thirty (30) calendar days.

By completing a purchase, you agree that before initiating any chargeback, payment reversal, or dispute with your bank, card issuer, or payment provider, you will first submit your concern to us and allow a minimum of thirty (30) calendar days from the date we acknowledge it to seek resolution.

If a chargeback is initiated without following this process, you will be liable for a chargeback administration fee of USD $60 per disputed transaction, representing a reasonable pre-estimate of the costs we incur in responding to and defending chargebacks. This fee is in addition to any other remedies available to us under these terms.

13. Honest Experiences Are Welcome

Nothing in these terms is intended to prevent you from sharing your genuine, honest experience of RECIPROCATE — positive or critical — on social media, review platforms, or elsewhere. We believe trust is earned, not enforced. We ask only that any public statements about RECIPROCATE are truthful and made in good faith.

14. Exclusion of Liability

To the fullest extent permitted by applicable law, Reciprocate Technologies Pte. Ltd. excludes all liability to you arising out of or in connection with your purchase or use of any product, perk, service, or content delivered under these terms. This exclusion covers all forms of loss, including loss of access, loss of content or data, loss of business or revenue, loss of opportunity, and any indirect, consequential, special, exemplary, or incidental loss of any kind.

All perks, products, and digital content are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding fitness for a particular purpose, merchantability, uninterrupted or error-free access, or the accuracy or completeness of any content or feature.

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that mandatory law requires to be retained.

15. Changes to These Terms

We may update these terms from time to time. If we make changes that materially affect your rights or the perks you have already purchased, we will notify you by email. The “Effective date” at the top of this page will always reflect the most recent version.

16. Governing Law

These terms are governed by the laws of the Republic of Singapore. Any dispute arising from or related to these terms or your purchase will be subject to the exclusive jurisdiction of the courts of Singapore.

17. General Provisions

If any provision of these terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be severed to the minimum extent necessary. The remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these terms in any instance does not constitute a waiver of that right or provision in any subsequent instance.

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18. How We Use Your Data for Perk Purchases

This section explains how we collect and use your personal data specifically in connection with Early Believers Crew purchases. It supplements — and does not replace — our main Privacy Policy, available at legal.getreciprocate.app.

What we collect and why:

Public display: The name, photo, one-liner, and link you submit through the post-purchase form will be displayed publicly as part of your Wall placement, waitlist site listing, and other tier-specific recognition. You give explicit consent for this public display when you submit the form. You choose what name and photo to submit — it does not need to be your legal name.

How long we keep it: We retain your purchase and contact data for the lifetime of the platform and for as long as required to fulfil our obligations under these terms. If RECIPROCATE ceases to operate, we will delete your personal data within 12 months unless retention is required by law.

Your rights: You can request access to, correction of, or deletion of your personal data by contacting us. If you request deletion of data that is required for your perk fulfilment (such as your Wall placement name), we will remove it, but this may result in your perk being unfulfillable in part.

No marketing without consent: We will not add you to marketing mailing lists based on your purchase alone. If you wish to join our waitlist or receive updates about RECIPROCATE beyond perk-related communications, you can do so separately.

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Contact

For questions about your purchase, your perks, or these terms:

Reciprocate Technologies Pte. Ltd.
Please create a support ticket at help.reciprocate.app
Mailing address: 10 Anson Road, #20–05 International Plaza, Singapore 079903

These terms apply only to purchases made through the Early Believers Crew Perks page. They do not apply to RECIPROCATE platform memberships, which will have their own terms at the time of the platform’s public launch.